who-we-are-bg
Abdul Salam

Abdul Salam

CEO

Abdul is an experienced CEO within the contact centre industry. Over the past 10 years, he has built multiple business right through from inception to maturity and has a reputation for delivery to time and cost, and unrivalled client satisfaction.

Abdul is recognised as a people focused leader; he is renowned for having the best interests of his people at the heart of his business. Abdul lives by 3 main values – honesty, integrity, and hard work; he displays each of these in everything he does and his one ask of his team is that they do the same.

Bill Jagdev

Bill Jagdev

IT Director

Bill Jagdev is an experienced senior leader with technology being his speciality. He is approaching 20 years of experience across a wide cross-section of industries including Insurance, Banking, and Direct Marketing; in particular Bill has extensive experience of working in the BPO space.

Bill is recognised as an expert in the outbound dialler world, with customer contact strategies a particular niche. Bill has been able to drive increased revenues, and reduce costs through successful manipulation of data and diallers.

Anant Parekh

Anant Parekh

Operations Director

With Over 15 years experience within the BPO industry, Anant joined SLM in 2013 to strategically shape the business in order to match its desires in continuous growth and development; paramount to this has been his strong leadership style.

Within his remit Anant has direct responsibility of over 200 FTE, working with multiple blue chip clients within various industry sectors.

Bilal Uddin

Bilal Uddin

Head of Finance

Bilal joined SLM back in February 2013 after graduated in accounting and finance. He further studied whilst working in SLM Connect to become an ACCA Affiliate and heads all the finance functions in the business.

He is a professional and a strategic thinker who effectively leads to ensure profitable decisions are made on behalf of the business for its long term success by working closely with the CEO and senior executives to optimise the company’s performance.

Amir Malik

Amir Malik

Head of Contact Centre

Amir joined SLM back in August 2009. As the business has grown and the operational floor has expanded, he has progressed through the ranks and moved into senior management.

Amir leads and inspires the operational management team; ensuring the call centre floor is running effectively and efficiently. He has regular interaction with our clients, setting targets and expectations to ensure their KPIs are delivered.

Joanne Turner

Joanne Turner

Quality Control

During Joanne’s service since 2013, she has progressed into quality control after starting off as an Outbound Sales Advisor. Her daily duties include, but are not limited to, listening to sales and non-sales calls made by the SLM team and ensuring all calls are compliant with Ofcom, client and internal regulations.

Joanne’s key strengths lie in her understanding of feedback, understanding the customer’s real needs and being a great coach.