who-we-are-bg
Abdul Salam

Abdul Salam

CEO

Abdul is an experienced CEO within the contact centre industry. Over the past 10 years, he has built multiple business right through from inception to maturity and has a reputation for delivery to time and cost, and unrivalled client satisfaction.

Abdul is recognised as a people focused leader; he is renowned for having the best interests of his people at the heart of his business. Abdul lives by 3 main values – honesty, integrity, and hard work; he displays each of these in everything he does and his one ask of his team is that they do the same.

Stuart Joce

Stuart Joce

NED

Stuart has 25 years commercial experience holding senior roles with some of the biggest brands in FMCG, Consumer Electronics and Mobile. He is regularly featured in “Mobile Industry Power 50” and has also won numerous industry awards.

He is a builder of exceptional operational and organisational capability and has a history of achieving market leadership status from start up through original thinking and inspired change.

James Moran

James Moran

Irish Country Manager

SLM Éire Teo is managed by local Donegal man, James Moran, who moved back home from the UK to manage the business. James is a seasoned global performer with 20+ years of Direct and Channel driven success in sales, business development and marketing in Europe and the US.

He has successfully led commercialisation projects in pharmaceuticals, telecoms, financial services, and government sectors with expertise strategy, brand product management, new business development and IT consultancy.

As Country Manager of SLM Ireland, James’ key objectives are to oversee the recruitment of over 100 staff, expand and manage new business development opportunities and establish key partnerships and alliances.

Anant Parekh

Anant Parekh

Operations Director

With Over 15 years experience within the BPO industry, Anant joined SLM in 2013 to strategically shape the business in order to match its desires in continuous growth and development; paramount to this has been his strong leadership style.

Within his remit Anant has direct responsibility of over 200 FTE, working with multiple blue chip clients within various industry sectors.

Bill Jagdev

Bill Jagdev

IT Director

Bill Jagdev is an experienced senior leader with technology being his speciality. He is approaching 20 years of experience across a wide cross-section of industries including Insurance, Banking, and Direct Marketing; in particular Bill has extensive experience of working in the BPO space.

Bill is recognised as an expert in the outbound dialler world, with customer contact strategies a particular niche. Bill has been able to drive increased revenues, and reduce costs through successful manipulation of data and diallers.

Joanne Turner

Joanne Turner

Quality Control

During Joanne’s four years of service, she has progressed into quality control after starting off as an Outbound Sales Advisor. Her daily duties include, but are not limited to, listening to sales and non-sales calls made by the SLM team and ensuring all calls are compliant with Ofcom, client and internal regulations.

Joanne’s key strengths lie in her understanding of feedback, understanding the customer’s real needs and being a great coach.

Bilal Uddin

Bilal Uddin

Head of Finance

Bilal joined SLM back in February 2013 after graduated in accounting and finance. He further studied whilst working in SLM Connect to become an ACCA Affiliate and heads all the finance functions in the business.

He is a professional and a strategic thinker who effectively leads to ensure profitable decisions are made on behalf of the business for its long term success by working closely with the CEO and senior executives to optimise the company’s performance.

Rebecca Kayani

Rebecca Kayani

Marketing Manager

Rebecca is the marketing manager at SLM Connect. She started off as a placement student from university back in 2013 and enjoyed her time in the business so much she applied to return after finishing her studies. After having some time off to have a baby, Rebecca has returned to the role of marketing manager.

Her responsibilities involve managing all marketing aspects for the company; including the development of marketing strategies in line with company objectives, creating and publishing valuable and engaging marketing material on the website and throughout social media platforms, as well as blog that can attract and convert our target groups.

Paisley Harris

Paisley Harris

Head of Inbound

Paisley has been working for SLM Connect for over three years and before joining the team, had never worked within sales or an office environment. Fully trained internally, Paisley thrives off the day to day interaction with my team, colleagues, customers and clients.

She started as an outbound sales adviser and progressed to working in the retention department and currently heads up the inbound team. Her goal for this year is to help grow the inbound team and to progress within the business to the next level.

Naren Jagatia

Naren Jagatia

Business Improvements Director

Naren is a professional who has a strong understanding of the industry and experience of leading business/performance improvement techniques.

Joining the business in its infancy stage, he was tasked to develop and implement strategic and operational plans to grow the business and currently, Naren supports clients, departments and the wider management team to drive improvement and efficiencies across the organisation. He is measured by the organisation’s ability to provide high quality services while meeting service level agreements, improving call performance, increased use of resources and adaptation of new proven technologies to increase efficiency and achievement of metrics.

Amir Malik

Amir Malik

Head of Contact Centre

Amir joined SLM back in August 2009. As the business has grown and the operational floor has expanded, he has progressed through the ranks and moved into senior management.

Amir leads and inspires the operational management team; ensuring the call centre floor is running effectively and efficiently. He has regular interaction with our clients, setting targets and expectations to ensure their KPIs are delivered.

Abdul Khalad

Abdul Khalad

Head of MVNO

Abdul joined the business in 2014 as operational support staff. His knowledge of the MVNO industry naturally progressed Abdul to head of MVNO at SLM Mobile.

He is responsible for managing the MVNO with commercial partners, negotiating contracts to support product and commercial changes and involved with product enhancements. Abdul also works closely with the sales team providing leadership and support to increase acquisition opportunities.